Frequently Asked Questions
Find answers to common questions about Bali Surfer's Perfume products. We’re here to help every step of the way.
Bali Surfer’s Perfume is a premium fragrance line inspired by the raw beauty, tropical energy, and free-spirited lifestyle of Bali’s iconic coastline. Crafted with high-quality ingredients, each variant captures the essence of sun-drenched beaches, ocean swells, and island nights, offering long-lasting freshness built for the modern adventurer.
As the premier authorized distributor in Australia, we bring these original, high-performance fragrances straight to you with local pricing and free shipping—no overseas waiting required.
Standard domestic shipping in Australia generally takes 2 to 6 business days for metro areas, depending on whether it is sent within the same state or interstate. You can check exact estimates for specific postcodes using the Australia Post Delivery
Blue Point: A signature blend of refreshing citrus, fruity notes, and sea aromas.
Balangan and me: A balanced mix of grapefruit, cedar, and tonka bean.
Bali Cliff: Known for deeper, bold profiles with hints of fruit and warm spices.
They are formulated as Eau de Parfum (EDP), typically lasting 6 to 12 hours depending on skin type and activity level.
The collection features targeted variants "for him" and "for her", alongside versatile unisex options
1. Local E-Commerce
BSP Australia: This dedicated, emerging regional Shopify storefront provides localized access to the brand's main collection with transparent pricing in Australian dollars.
Customers and Agents must ensure that the delivery address is correct and that someone is available to receive the parcel. Bali Surfer's Perfume is not responsible for orders delivered to incorrect addresses provided by the customer.
Once an order has been placed, we are unable to change the delivery address.
You will need to contact the courier company directly to request a delivery change.
Once your order has been dispatched, you will receive an email from the courier with your tracking details.
Simply click the tracking link in the email to view the delivery status of your order.
"Complete" means that we have successfully received your order and payment.
It does not mean that the order has been delivered yet.
Your order will still be delivered within 7 working days.
Address updates are only possible if you contact customer support before the order is processed or fulfilled by our warehouse.
Check with neighbors, look around secure drop-off areas, and wait 24 hours as couriers sometimes prematurely log deliveries
Standard processing takes 1 to 3 business days before dispatch, which may extend slightly during high-volume holiday seasons or product drops
Buying thru this website is not offering global shipping options. This only for Australian wide.
Packages often stop scanning while moving between major transit hubs or during customs clearance. Wait 3 business days before alerting support.
The courier will usually leave it in a safe place or take it to a local pickup depot and leave a notification card.
Shipped orders cannot be cancelled. You must wait for delivery and then initiate a standard return process through our portal
Still not sure? We'd love to hear from you
Contact us to fill out a form for any product enquiries.